Terms &Conditions

Revision Policy

Refund Policy / Money Back Guarantee 

If the initial design concepts are approved or a change is requested, any deposited funds for a project will not be refunded after delivery unless NuixSol cancels or terminates your contract for a reason other than your breach or non-performance.

All refund requests will be fulfilled as per the following arrangement:

• When the initial logo concepts are presented, you can make a request. The refund offer becomes void once you approve or request changes to the initial designs, and refund requests will not be considered.
•  If you request a refund before the initial design concepts are delivered, you will be eligible for a full refund (less than 10 percent service & processing fee)
• If you submit your refund request within 48 hours, you will receive a 66 percent refund (less than 10 percent service & processing fee)
•  If you request a refund between 48 and 120 hours after receiving the initial design, you will be eligible for a 33 percent refund (less than 10 percent service & processing fee).
•  After 120 hours, no refund requests will be considered; however, because we strive for 100 percent customer satisfaction, you are encouraged to contact us if you have any concerns. 
• If you have not taken any action on your order for 30 days after placing it, you will not be eligible for a refund. If you want to reactivate your design order, you’ll have to pay a fee that varies depending on the project.
• After the final files have been delivered, no refund requests will be considered.
• When it comes to website packages, no refunds will be given once the development has been completed and the website has gone live.
• After the storyboard is designed, no refund requests for video animation packages will be considered.
• All refund requests should be sent to the customer service department. NuixSol reserves the right to approve or disapprove your request on an individual case-by-case basis based on a violation of your user agreement.
• The same refund policy will apply to NuixSol Logo Design / Custom packages as it does to single packages.
• For instance, if you order a logo and web design service and approve the logo, you can request a refund for the website service only during the initial design phase.
• A valid reason must be provided for a refund request, which must be evaluated against the design brief and customer feedback for revisions. A refund will not be given unless the concept was not designed according to the brief.
• The money-back-guarantee is based on the fact that the order was placed honestly. We do not consider it good faith when a customer places design orders with multiple design agencies for the same job in the hopes of receiving a refund. We reserve the right to refuse a refund request in this situation.
•  All design jobs necessitate customer feedback before completion, so it’s only fair that the customer participates and provides feedback to achieve the desired results.

 If our designed logo is found to be significantly similar to another logo design that may already exist, our 100% unique design guarantee entitles you to a re-draw. Any resemblance to an existing design will be purely coincidental, and NuixSol will not be held liable or compensated in such a case. It is the responsibility of the client to have their artwork copyrighted.